Coronavirus comms from UK fintechs in personal banking

‍

Coronavirus has turned the world upside down. Individuals and businesses have been hit extremely hard. Fintechs are working with the government and following announcements to pass on the latest, relevant information to their customers.

This is a collection of publicly available coronavirus communications from personal banking fintechs, each with a short bullet point summary of key messages. This is not a battle format and carries no opinion. Nor is this a complete picture. The situation is evolving.

If you have additional links, amends or info, please get in touch.

‍

Atom Bank

Personal banking

Contact centre hours reduced from 24/7 to 12/7
Get in touch if you’re in financial difficulty
👉 Covid-19 hub page
✉️ Email to customers from CEO

Bó

Personal banking

Running as normal with support of Natwest
Links to debt advice, housing support, benefits advice, Mind (mental health)
👉 Here to help (blog)
🏠 Working from home tips (blog)
✉️ Email to customers

Cashplus

Personal banking

Protect yourself from scams
Links to independent, impartial advice services
Get in touch if you’re in financial difficulty
FAQs about government support and travel claims
👉 Coronavirus help page
👉 Note from CEO

Dozens

Personal banking

Your money is safe and secure
5% p.a. investment bonds are safe
No new bonds will be issued for a few months
Keep using Dozens
Join our community for support
👉 Dozens community

Metro bank

Personal banking

Call centre is busy
Reduced store opening hours and not open weekends
2 metre social distancing in stores
Stay safe from fraudsters
Arrange a mortgage holiday (get a reply within 7 days)
Overdraft interest automatically waived until 30 June
👀 Overdraft announcement (tweet)
👉 Store opening hours
👉 Coronavirus hub page

Monese

Personal banking

Thanks to the gig workers keeping our cities going
Mobile account by design
Advice on travel disruption
Avoid scams
✈️ Travel disruption by Covid-19 (blog)
👉 Business as usual at Monese (blog)
👉 Avoiding Coronavirus scams (blog)
👉 Message from CEO (Linkedin)‍

Monzo

Personal banking

Get in touch if you’re in financial difficulty with repayments
Unable to offer emergency loans
Help giving friends or relatives access to your account if you’re sick
Cheques might take longer via Royal Mail
CEO waives salary for 12 months ‍
Your money is safe
Links to impartial advice
👉 CEO salary announcement (TechCrunch)
👉 Monzo API calls during clap for NHS (tweet)
👉 Coronavirus FAQ‍
👉 Spotting fraud scam emails and texts (blog)‍
👉 Stepchange Q&A (community)
👀 Colouring in for kids at home (tweet)

Revolut

Personal banking

Quash rumours and false information (Revolut raised $500M this year)
Online 24/7 to help customers
Don’t handle cash, contactless limit has increased to £45
Travel insurance and advice
Helping customers support food banks
ℹ️ Donate via Revolut to Trussel Trust (blog)
✈️ Travel insurance FAQ (blog)
👉 Message from CEO (blog)

Starling

Personal banking

Business as usual
Customer support available 24/7
Travel and refund advice
Coronavirus scams explained
👉 Starling bank is here to support you (blog)
🏠 Top tips for working from home (blog)
✈️ Coronavirus and travel changes (blog)
👉 Staying safe from Coronavirus scammers (blog)

Tandem

Personal banking

Stay connected with the team
Stay vigilant against scams
UK Government support options explained
👉 A note of support (blog)
👉 Breakdown of UK support options